Policies

DATA PROTECTION POLICY (download pdf)

DATA PROTECTION POLICY

This policy explains your rights as a client of SIGNINGWORKS and how SIGNINGWORKS will use your personal data as governed by the Data Protection Act 1998.

This document has been reviewed and updated in light of the European General Data Protection Regulation (introduced in 2018).

SIGNINGWORKS is obligated to comply with the eight principles of good information handling and your personal information is:

  • processed with your knowledge
  • kept to the minimum of what we require in order to do our job
  • it will not be used for any other purpose other than SIGNINGWORKS’ tasks
  • accurate and, where necessary, kept up-to-date
  • retained only as long as it is required
  • processed in line with your rights – we will provide you with a copy of your personal information on request.
  • On request all of the data that SIGNINGWORKS holds about you will be permanently deleted from our records.
  • seen only by SIGNINGWORKS staff in order to appropriately do their work
  • not transferred outside the European Economic Area
  • Not shared with a third party, except in exceptional circumstances and with your prior consent.
These principles apply whether SIGNINGWORKS holds your information on paper or in an electronic format.
  • Any enquiries or complaints in regards to data protection should be made in the first instance to the directors of SIGNINGWORKS.
SIGNINGWORKS is registered with the Information Commissioners Office (ICO). Registration number: Z1408245

These principles apply whether SIGNINGWORKS holds your information on paper or in an electronic format.

 

LONE WORKING POLICY (download pdf)

The administrator at SIGNINGWORKS will have a record of the expected whereabouts of all its associate freelancers.

We suggest you give our contacts to a partner/relative/friend so we can be contacted in an emergency. In order to ensure good communication, we recommend all associates provide us with an ICE (In Case of Emergency) number.

BASIC LONE WORKING ADVICE:

We advise the client to contact the administrator if an associate does not arrive for a job. We will gather information and act accordingly.

Should a member of staff feel unsafe at any time we suggest they remain in regular contact if at all possible. We also recommend a ‘debrief’, either in person or over the phone, after the event with one of the directors.

If you are working in someone’s home, we advise you arrange to meet the professional outside. We will provide you with contact details of the person you will be meeting so that you have the opportunity to arrange this with them prior to the job.

REASONABLE PRECAUTIONS:

Please ensure you are aware of the job location before setting off as well as an appropriate place to park if possible.

Should there be any known risk, we will inform the associate before they agree to undertake the job.

Try to park your car in a well-lit area and have your car keys ready.

If you are entering an unfamiliar building, please be aware of your nearest exits.

For those working on their own, we suggest taking time to read the advice given on the Suzy Lamplugh Trust website. Please visit www.suzylamplugh.org

COMPLAINTS POLICY (download pdf)

Any complaint arising from the Assignment or the service from SIGNINGWORKS must first be directed to the Directors of SIGNINGWORKS immediately.

Failure to register this within 7 days of the complaint will render the complaint null and void.

Failure to reach an agreement (within 14 days of receipt of complaint) will result in the complaint being referred to an arbitrator in this case, the NRCPD (National Registers of Communication Professionals working with Deaf and Deaf/blind people) www.signature.org.uk

In the case of a complaint being received, the invoice will be put on hold until resolution of the complaint.