BSL Sign Language Agency - SigningWorks

Policies

DATA PROTECTION POLICY (donwload pdf)

This policy explains your rights as a client of SIGNINGWORKS and how SIGNINGWORKS will use your personal data as governed by the Data Protection Act 1998.

SIGNINGWORKS is obligated to comply with the eight principles of good information handling and your personal information is:

processed with your knowledge
kept to the minimum of what we require in order to do our job
it will not be used for any other purpose other than SIGNINGWORKS’ tasks
accurate and, where necessary, kept up-to-date
retained only as long as it is required
processed in line with your rights – we will provide you with a copy of your personal information on request
seen only by SIGNINGWORKS’ staff in order to appropriately do their work
not transferred outside the European Economic Area

These principles apply whether SIGNINGWORKS holds your information on paper or in an electronic format.

SIGNINGWORKS is registered with the Information Commissioners Office (ICO).

Registration number: Z1408245

LONE WORKING POLICY (donwload pdf)

The administrator at SIGNINGWORKS will have a record of the expected whereabouts of all its associate freelancers.

We suggest you give our contacts to a partner/relative/friend so we can be contacted in an emergency. In order to ensure good communication, we recommend all associates provide us with an ICE (In Case of Emergency) number.

BASIC LONE WORKING ADVICE:

We advise the client to contact the administrator if an associate does not arrive for a job. We will gather information and act accordingly.

Should a member of staff feel unsafe at any time we suggest they remain in regular contact if at all possible. We also recommend a ‘debrief’, either in person or over the phone, after the event with one of the directors.

If you are working in someone’s home, we advise you arrange to meet the professional outside. We will provide you with contact details of the person you will be meeting so that you have the opportunity to arrange this with them prior to the job.

REASONABLE PRECAUTIONS:

Please ensure you are aware of the job location before setting off as well as an appropriate place to park if possible.

Should there be any known risk, we will inform the associate before they agree to undertake the job.

Try to park your car in a well-lit area and have your car keys ready.

If you are entering an unfamiliar building, please be aware of your nearest exits.

For those working on their own, we suggest taking time to read the advice given on the Suzy Lamplugh Trust website. Please visit www.suzylamplugh.org

COMPLAINTS POLICY (donwload pdf)

Any complaint arising from the Assignment or the service from SIGNINGWORKS must first be directed to the Directors of SIGNINGWORKS immediately.

Failure to register this within 7 days of the complaint will render the complaint null and void.

Failure to reach an agreement (within 14 days of receipt of complaint) will result in the complaint being referred to an arbitrator in this case, the NRCPD (National Registers of Communication Professionals working with Deaf and Deaf/blind people) www.signature.org.uk

In the case of a complaint being received, the invoice will be put on hold until resolution of the complaint.